Dedicated Support Hours
Keep Your Systems Stable.
Without Hiring.
Without Panic.
Senior engineers on dedicated hours to handle maintenance, fixes, and optimisation - so your team stays focused and your afternoons stay intact.
Secure Dedicated Support Hours Now
Stop Small Issues Becoming Expensive Incidents
When platform problems start repeating, something is broken: time gets eaten by firefighting, performance drifts, fixes get rushed, and confidence drops. The cost is rarely just the ticket - it's the lost momentum, delayed releases, avoidable downtime risk, and the slow creep of complexity that makes every change feel dangerous.
This is where dedicated, senior engineering time pays for itself. Work is delivered as targeted, outcome-led improvements that integrate cleanly with existing systems and ways of working, with clear visibility at every step. No lock-in, no chaos - just a bespoke support model that stabilises today and makes tomorrow easier, before the next "quick fix" turns into a crisis.
Here's what these hours are used to deliver:
- Routine maintenance that actually gets done (patching, upgrades, housekeeping) without derailing delivery work
- Durable bug fixes that address root causes and reduce repeat incidents
- Performance tuning and optimisation to restore consistency and remove bottlenecks
- Configuration refinement to simplify change, reduce fragility, and prevent regressions
- Risk reduction through methodical reviews and safe, reversible improvements
- Practical technical advisory to unblock decisions and de-risk the next steps
- Bespoke integration support that works with inherited stacks, open source platforms, and internal tooling
If stability is slipping or maintenance is piling up, the fastest way back to control is to reserve engineering capacity and start reducing the risk. Turn recurring issues into planned improvements.
At a Glance
Commercial terms and engagement details.
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Pricing
£200 / hour
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Scope
Routine maintenance, bug fixes, configuration support, performance tuning, platform optimisation, and technical advisory
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Minimum Purchase
Blocks of 5 hours
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Billing Increments
30-minute increments
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Validity
12-month term
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Response Time
One working day
Use Cases for Faster Stabilisation and Fewer Repeat Incidents
Each use case is designed to reduce cost, risk, and day-to-day disruption in real live environments.
What Working With Us Looks Like
Dedicated Support Hours are designed to fit naturally alongside your existing team and workflows, and alongside any Onyxsis solutions already in place. We work methodically, document clearly, and focus on making incremental improvements that add up over time. Our approach prioritises consistency, clarity, and low operational risk - so each session leaves your environment in a better, more predictable state than before.
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Clear, Predictable Pricing
Rates start from £200 per hour, with better rates for larger blocks. Hours are purchased in blocks of five, used in 30-minute increments, with no retainers or bundled services. -
Support for the Work That Slips Between Projects
Use your hours for maintenance tasks, bug fixes, configuration reviews, performance tuning, post-implementation adjustments, and practical technical guidance. -
Simple Requests, Full Visibility
All requests are managed through our support portal, with progress updates, session notes, and outcomes tracked in one place. -
Responsive, Remote Delivery
Support is delivered remotely for efficiency, with a guaranteed response within one working day. -
Time That Adapts to Your Priorities
Hours remain valid for 12 months, allowing you to apply support when it's genuinely useful - not just when time is expiring. -
Low-Risk, Methodical Improvements
We focus on safe, reversible changes with clear documentation so every session reduces operational risk rather than adding to it.
Where This Support Fits Best
Every industry has different operational models and tolerances for disruption. Dedicated Support Hours provide server-focused assistance that fits into your day-to-day operations - whether you run on-premise, in the cloud, or across hybrid environments, and whether the systems were delivered by Onyxsis or inherited from existing platforms.
Retail
Ongoing support for authentication, back-end services, and infrastructure that must remain reliable during trading hours.
Hospitality
Maintenance and tuning of server-backed guest and operational systems to ensure consistent performance during peak usage.
Telecoms
Support for core server and platform components, including configuration, access control, and platform stability.
Manufacturing
Assistance with production-adjacent systems, ensuring maintenance and performance issues don't accumulate into downtime.
Healthcare
Careful maintenance and configuration support within regulated environments where stability and compliance are critical.
Education
Support for shared platforms and core services such as directory services, access management, and reliable learning systems.
Why Choose Onyxsis?
A Partner That Values Control, Not Dependence
We are an open source-first business that believes your business should keep ownership of its systems, choices, and direction. Our job is to strengthen your capability and resilience, not to create reliance.
Bespoke and Unafraid of the Tough Stuff
We take on the messy, inherited, and hard-to-explain issues that others avoid, and we keep going until the problem is understood and resolved. Every engagement is shaped around your constraints, your risk profile, and the outcomes that matter to you.
Support That Stays With You When Things Get Complicated
After-support is not an afterthought: we keep context between sessions, document what changed and why, and help you plan the next safest improvement. When something breaks or starts drifting, you get senior help that respects your change controls and keeps you in charge.
If you want more structure and guarantees, move to SLA-Based Technical Support for defined response times, coverage, and escalation.
If you are tired of repeat issues, creeping risk, and fixes that never quite stick, we can change the pattern. Bring us the problem, keep the control, and let's get your platform back to a place you can trust.
Fix the Annoying Stuff Before It Becomes a Meeting
Use senior engineers on demand to clear bugs, tune performance, and keep things steady. No drama. No hiring spree.
