Conversational AI & Customer Interaction
Make AI Useful.
Not Embarrassing.
Bespoke conversational AI engineered for reliability, integration, and control - so customers get the right answers quickly, your brand sounds like itself, and your team doesn't inherit another fragile system to babysit.
Build My Conversational AI Now
Fix Broken Customer Conversations Before They Break Trust
When customers can't get a straight answer, the cost shows up fast: repeat contacts, longer queues, frustrated agents, abandoned purchases, and churn. As volumes rise, cracks widen across chat, phone, and messaging - inconsistent responses, lost context, and handovers that reset the conversation back to zero.
The issue isn't "AI" - it's unreliable experiences that don't reflect real journeys, don't integrate with the systems that matter, and don't provide safe controls for exceptions. The right outcome is predictable: faster resolution, fewer avoidable escalations, and a consistent brand voice across every channel - delivered through a bespoke solution that integrates cleanly with existing tools and can be governed with confidence.
Here's what a reliable conversational AI solution delivers:
- Accurate answers, grounded in approved knowledge with controlled retrieval and clear confidence thresholds
- Consistent experiences across channels (web chat, voice, and messaging) with shared context and smooth handovers
- Automated triage and routing that reduces queues and gets customers to the right place first time
- Secure integrations into CRM/helpdesk and internal systems so conversations can act on real customer and case data
- Built-in governance and auditability so changes are reviewed, measured, and rolled out safely
- Exception handling that keeps humans in control for edge cases, risk, and nuanced decisions
If customer interactions are creating drag, risk, or reputational damage, the next step is simple: map the real journeys, connect the right systems, and build an assistant that performs under pressure. Define Your Outcomes and Quickest Route to Measurable Improvement.
Platforms & Technologies We Work With
Non-exhaustive - depends on requirements.
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LLMs (Open & Hosted)
Llama, Mistral, Qwen, OpenAI / Azure OpenAI, Anthropic, Google Gemini, AWS Bedrock
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Model Serving & Inference
vLLM, Hugging Face Transformers, Ollama
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Knowledge Retrieval (RAG)
pgvector (Postgres), Qdrant, Weaviate, OpenSearch
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Automation Channels
WhatsApp Business Platform (Meta), Twilio (Messaging/Voice), Amazon Connect
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Speech
Whisper, AWS Transcribe / Polly, Google Cloud Speech
Use Cases for Faster Resolutions and Lower Contact Costs
Each use case is designed to reduce waiting time, contain cost, protect brand experience, and keep operations in control across live channels.
What You Gain From the Core Capabilities
Our conversational AI solutions strengthen customer interaction with a focus on measurable performance, brand consistency, and operational efficiency.
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Faster, More Accurate Responses
Intent detection and context-aware dialogue improve resolution and reduce repeat contacts. -
Consistent Omnichannel Experience
Shared conversation context across web, mobile, voice, and messaging. -
Smart Escalation to Humans
Clear handover workflows that preserve context and reduce friction for agents and customers. -
Sentiment-Aware Interactions
Tone and routing can adapt based on customer frustration or urgency signals. -
Real-Time Reporting & Insights
Track deflection, resolution rates, CSAT drivers, and interaction quality through dashboards. -
Seamless CRM/Helpdesk Integration
Keep customer history and case context synchronised for better personalisation and continuity.
Industries We Power With Conversational AI
Conversational AI delivers the most value when it reflects real operational pressures, customer expectations, and regulatory needs. We design solutions that work with how your teams operate - improving service outcomes across industries.
Telecoms
Automate billing queries, troubleshooting, and service changes to reduce queues and improve first-contact resolution.
E-Commerce
Support product discovery, order updates, returns, and promotions with 24/7 assistance that scales during peak campaigns.
Healthcare
Enable appointment booking, reminders, and guided triage pathways while supporting secure handling of sensitive information.
Retail
Improve customer assistance with stock checks, loyalty queries, personalised recommendations, and smoother store-to-online journeys.
Travel & Hospitality
Simplify bookings, manage itinerary changes, and deliver real-time updates to reduce contact-centre load.
Education
Handle admissions queries, student support, and administrative workflows so staff can focus on higher-value engagement.
From Discovery to Go-Live: How We Do It
We don't deploy generic bots. Every conversational AI solution is built around your customers, your team workflows, and your operational constraints.
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Journey Discovery & Requirements
We review your current support journeys, common intents, escalation patterns, customer data sources, and compliance requirements.
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Conversation Blueprint & System Design
We map user flows, define intents/entities, design the tone of voice, and select the right tools for your environment.
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Engineering, Integration & Roll-Out
We implement the solution, connect it to your CRM/helpdesk systems, test edge cases, and roll out in phases to reduce risk.
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Enablement, Handover & Support Options
You receive documentation, training, and clear operating models - plus ongoing optimisation and support through SLA-Based Technical Support or Dedicated Support Hours if required.
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Conversation Optimisation & Ongoing Refinement
After go-live, we analyse real conversations, deflection rates, escalations, and customer feedback to continuously refine flows, improve intent accuracy, and expand coverage as volumes, products, or customer needs evolve.
Why Choose Onyxsis?
Proof You Can Trust: Built by Engineers Who Deliver Under Pressure
We design for what happens when the edge cases arrive, not just when the demo goes well.
We don't have a public case study for this exact solution yet, but our approach is shaped by real-world delivery across open-source stacks and tightly integrated systems where reliability, security, and clear controls are non-negotiable. That means we design for what happens when the edge cases arrive, not just when the demo goes well.
Where clients have shared measurable results in related work, the gains typically show up as faster resolution, fewer repeat contacts, and cleaner handovers because the assistant is connected to the right sources of truth. If you have target metrics (containment, AHT, deflection, CSAT, or backlog reduction), we'll align the build to them and make progress visible from the start.
A Partner Business, Not a Platform Sales Machine
You'll work directly with a senior, hands-on team that takes ownership and communicates clearly, without hiding behind layers of account management. We're outcome-led, straight-talking, and we'll challenge assumptions when it protects your customers and your business.
Open Source at Heart, Choice in Your Hands
We're passionate about open source because it gives businesses leverage: flexibility, auditability, and a clear path to avoid unnecessary lock-in. You'll always know what's running, why it's there, and what your options are next.
Support That Doesn't Disappear After Launch
After go-live, we stay close: monitoring performance, reviewing conversation quality, and helping you evolve the assistant as your products, policies, and customer expectations change. You get a real relationship, clear ownership, and practical guidance rather than being left with a system you're expected to "manage somehow".
If you need stronger operational assurances, we offer SLA-Based Technical Support for defined response targets and structured incident handling, plus Dedicated Support Hours for enhancements, tuning, and rapid iteration. It's the simplest way to keep momentum, protect service quality, and ensure improvements land quickly.
If you want conversational AI that reflects your brand, integrates properly, and stays firmly under your control, let's build it together. We'll help you define success, make the plan practical, and deliver something your team can trust.
If Your Customers Are Still Waiting, Your AI Isn't Doing Its Job
Let's design conversational AI that answers quickly, routes intelligently, and knows when to stay quiet.
