Automated Issue Detection & Resolution
Turn "Something's Broken" Into "It's Already Handled".
Pairing precise signal detection with automation-first remediation, we help you move from noisy alerts and guesswork to predictable operations – where surprises are rare and genuinely boring.
Stop the Next Incident Before It Starts
Build a System That Finds, Explains, and Fixes Failures Before They Escalate
When something breaks, the damage is rarely limited to the incident itself: revenue leaks, customers lose confidence, teams lose sleep, and the same problems keep returning because the "fix" lives in someone's memory rather than in a dependable system. The longer triage stays manual and signals stay fragmented, the more it costs to restore service – and the higher the risk of repeating the outage next week.
This is what automated issue detection and resolution changes: continuous monitoring that spots abnormal behaviour early, correlates the right signals to pinpoint likely causes, and triggers safe, controlled remediation. The approach is bespoke to the environment, integrates with existing tooling and workflows, and turns ad-hoc firefighting into a repeatable operating model – with clear visibility, measurable outcomes, and urgency baked in because downtime never waits.
Here's what that looks like in practice:
- Early detection across systems and workflows to catch performance drops, service failures, pipeline breaks, and security-relevant signals before they snowball
- Signal correlation for faster diagnosis using logs, metrics, events, traces, and tickets to surface likely root causes with impact context
- Automated, pre-approved remediation such as service restarts, dependency resets, routing changes, scaling actions, or workflow retries
- Guardrails and escalation paths so higher-risk incidents route to the right people with actionable context and audit trails
- Integration with existing monitoring, ticketing, and messaging to improve reliability without forcing disruptive process change
If recurring incidents, slow triage, and noisy alerting are eating time and creating avoidable risk, schedule a consultation to map the fastest path to a safer, calmer operation.
Platforms & Technologies We Work With
Non-exhaustive - depends on requirements.
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Monitoring & Metrics
Prometheus, Grafana, Zabbix, Nagios
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Logs & Event Analysis
ELK/Elastic Stack, OpenSearch, Splunk
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Tracing & Observability
OpenTelemetry, Jaeger
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Automation & Runbooks
Ansible, Rundeck, Jenkins
Use Cases to Cut Downtime and Automate Recovery With Confidence
Each use case is designed to cut downtime, reduce operational cost, and increase confidence in live environments.
Where You'll See the Difference
Our automated issue detection and resolution capability strengthens operational resilience while reducing the burden on internal teams.
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Faster Detection & Response
Identify and act on issues in minutes, not hours. -
Reduced Downtime
Prevent small failures from becoming major incidents. -
Higher Signal-to-Noise Alerting
Smarter thresholds, correlation, and tuning reduce false alarms. -
Consistent Remediation
Pre-approved runbooks and automated actions improve repeatability and safety. -
Clear Visibility & Accountability
Dashboards and reporting make health, trends, and ownership obvious. -
Fits Your Existing Workflow
Integrates with current monitoring, ticketing, and escalation processes.
Where This Delivers the Most Value
Automated issue detection and resolution delivers the most value in environments where uptime, customer experience, and operational continuity are non-negotiable. We shape the solution around your risk profile, tooling, and operational structure.
Telecoms
Reduce service interruptions by detecting network faults early and automating common recovery actions.
E-Commerce
Protect revenue during peak demand by catching performance issues and preventing checkout or payment failures.
Healthcare
Improve availability of critical systems while supporting secure operations and dependable service continuity.
Logistics
Maintain real-time supply chain visibility by detecting workflow failures and automatically recovering stalled processes.
Manufacturing
Minimise delays by identifying equipment and systems anomalies early and triggering safe operational responses.
Energy
Reduce costly downtime by monitoring infrastructure health and escalating issues with clear impact context and diagnostics.
From Discovery to Delivery: No Unnecessary Drama
We don't deploy generic automation. Each solution is designed around your systems, your risk tolerance, and how your teams actually operate - so it improves reliability without creating operational friction.
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Baseline Review & Discovery
We review your workflows, monitoring coverage, incident history, and operational pain points to identify automation opportunities and quick wins.
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Solution Blueprint & Planning
We define the detection model, severity logic, escalation routes, and remediation guardrails - then map integrations to your existing tools and processes.
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Build, Automate & Integrate
We build dashboards, alert logic, correlation rules, and automated runbooks, then integrate with your ticketing, messaging, and operational workflows.
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Handover & Support Options
Your team receives documentation, training, and operational playbooks. Ongoing refinement and support are available through our SLA-Based Technical Support and Dedicated Support Hours, depending on the level of assistance you prefer.
Why Choose Onyxsis?
Proven Impact in the Wild
Measurable gains in complex, multi-system environments.
In our Issue Diagnosis & Evaluation Suite work for a UK telecoms provider, we delivered measurable gains in a complex, multi-system environment. The outcome was clearer decision-making and faster resolution, backed by improvements you can report to stakeholders.
Those results came from tackling root causes, removing friction for support teams, and putting dependable validation in place.
Open-Source-First, Client-Controlled Delivery
We build with open source because it keeps you in control: no lock-in, clearer costs, and full visibility into how things work. You get documentation, knowledge transfer, and ownership of the outcome - not a black box.
Senior Engineers, Personal Service, No Pass-the-Buck
You work with experienced engineers who are comfortable with the hard problems and stay accountable from first workshop to handover. We're transparent about trade-offs, we challenge assumptions when it helps, and we tailor every engagement to your business.
Support That Stays With You (and Scales When You Need It)
After go-live, we stay close to keep things healthy as your systems, teams, and priorities evolve. That includes refinement cycles, operational reviews, and practical improvements that reduce risk over time.
When you need guaranteed coverage and response, we offer SLA-Based Technical Support and Dedicated Support Hours. Both options give you predictable access to the people who built your solution, so progress doesn't stall when pressure is on.
If you're serious about reducing incident drag and building an operating model your team can trust, let's talk through what "better" looks like for your business and map a clear route to get there.
Stop Incidents Before They Notice You Exist
See which failures we can detect and fix automatically before they wake anyone up at 3am.
