API & Middleware Integration

Reliable Integrations.
Fewer Incidents.
Better Sleep.

Bespoke API and middleware solutions engineered for stability, transparency, and long-term change - open-source-first and designed to stay out of the way.

Lock In Your Integration Plan

Stop Paying the Price for Systems That Don't Agree

When core systems cannot reliably share data, something is broken: teams end up re-keying information, chasing missing updates, and firefighting "it worked yesterday" failures. The cost shows up fast - delayed fulfilment, billing leakage, compliance gaps, poor reporting, and a growing backlog of manual checks that quietly becomes business-as-usual.

The fix is not another unreliable point-to-point link. What's needed is a bespoke integration layer that matches real workflows, integrates cleanly with existing platforms, and makes change safe. With the right API and middleware approach, data moves with confidence, exceptions are handled deliberately, and operational risk drops - without forcing a rip-and-replace programme.

Here is what a stable integration layer delivers:

  • Bespoke API and middleware design aligned to how work actually flows, not vendor diagrams
  • Canonical data models, mapping, and validation to stop mismatches spreading downstream
  • Adapters for legacy and niche systems that create stable contracts without risky rewrites
  • Orchestration and event-driven patterns to reduce fragility and improve resilience at scale
  • Security and governance by design (auth, access control, auditability, policy enforcement)
  • Observability built in with actionable monitoring, alerting, and runbooks for faster resolution

If incidents, manual workarounds, or unreliable reporting are becoming normal, it is time to put a proper integration layer in place. Lock In Your Integration Plan

Platforms & Technologies We Work With

Non-exhaustive - depends on requirements.

  • API Design & Delivery

    REST, GraphQL, gRPC, OpenAPI/Swagger

  • Eventing & Messaging

    Apache Kafka, RabbitMQ, NATS

  • API Gateways & Edge

    Kong, NGINX, Traefik, Envoy, Caddy

  • Identity & Security

    OAuth2, OIDC, Keycloak, JWT, mTLS

  • Data & Transformation

    JSON, XML, CSV, XSLT, schema validation, mapping pipelines

  • Observability & Reliability

    Prometheus, Grafana, ELK/OpenSearch, OpenTelemetry

Use Cases to Fix Broken Data Flows and Cut Incident Noise

Each use case is aimed at reducing incident load, operational cost, and delivery friction across real-world systems.

CRM <-> Billing Synchronisation
Keep accounts, pricing, and status changes consistent to prevent billing drift and customer disputes.

Order to Provisioning Automation
Move orders through validation, orchestration, and downstream execution with reliable retries and clear exception handling.

Legacy System Wrapping
Stabilise unpredictable legacy endpoints with adapters, versioned contracts, and safe modernisation paths.

Event-Driven Data Distribution
Publish changes once and fan out to multiple consumers without multiplying point-to-point fragility.

Cross-System Identity and Access Flows
Implement secure auth patterns and policy enforcement across services, gateways, and internal APIs.

Document and Payload Transformation Pipelines
Validate, map, and transform payloads so downstream systems receive clean, dependable structures.

Operational Monitoring and Incident Reduction
Add metrics, logs, traces, and alerting so failures are detected early and resolved quickly with confidence.

Built for Change, Designed for Control

Our integration services are designed to be dependable today and adaptable tomorrow. We focus on clarity, stability, and operational control - so integrations don't become fragile dependencies.

Integration Built Around Your World

API and middleware integration delivers the most value when aligned to real operational workflows - billing, provisioning, fulfilment, scheduling, compliance, and support. We build integrations that reduce friction across teams while improving reliability and scale.

Telecoms

Automate provisioning, billing triggers, and service lifecycle actions to reduce delays and improve customer response times.

E-Commerce

Keep inventory, orders, payments, and customer data synchronised across platforms for accurate fulfilment and smoother shopping journeys.

Healthcare

Enable secure, auditable data exchange between clinical and admin systems while supporting compliance requirements.

Education

Connect student systems, learning platforms, and admin tools to simplify enrolment, reporting, and operational workflows.

Logistics

Integrate fleet, shipment, and warehouse systems to improve visibility, reduce delays, and support real-time coordination.

Manufacturing

Link production, supply chain, and sales systems to minimise downtime, improve forecasting, and maintain consistent data flows.

From Discovery to Adoption: Built to Deliver

We don't "just connect systems". We design integration as an operational capability - documented, supportable, and built to evolve as your business changes.

  • 1

    Discovery & Technical Due Diligence

    We run structured workshops with technical and operational stakeholders to map systems, workflows, data ownership, and failure points. You get a clear view of constraints, risks, and a recommended integration approach that matches how you actually operate.

  • 2

    Solution Blueprint & Delivery Plan

    We design the target architecture and choose the right patterns (API-led, event-driven, or orchestrated middleware) with security and governance built in. We also define data contracts, testing strategy, environments, and a staged rollout plan with clear milestones.

  • 3

    Build, Test & Release

    We develop APIs, connectors, middleware routes, and automation logic with version control, repeatable deployments, and peer review. We validate behaviour in staging, prove resilience and performance, then release with controlled cutovers to minimise disruption.

  • 4

    Handover, Training & Ongoing Options

    We provide documentation, runbooks, and practical training so your team can operate and extend the integration with confidence. If you want us on hand, we agree support pathways that fit your operating model, from Dedicated Support Hours to SLA-Based Technical Support.

Why Choose Onyxsis?

Proven Impact, No Smoke and Mirrors

Integration treated as a business capability, not a bolt-on.

View Case Study

Our Issue Diagnosis & Evaluation Suite shows what happens when integration is treated as a business capability, not a bolt-on. We delivered a unified diagnostic platform for a UK telecoms business, turning disconnected back-end tools into one clear, actionable view.

61% higher
first-contact resolution
24% increase
successful subscription provisioning

The impact was immediate and measurable. If you need results you can defend internally, that's the standard we work to.

Open-Source-First, Client-Controlled by Design

We build with open source because it keeps you in control: clearer architectures, fewer hidden dependencies, and more freedom to evolve. You get documentation, runbooks, and working knowledge transfer so your team can own what we deliver.

Small Team, Serious Accountability

You work directly with the people doing the engineering, not a revolving cast of account layers. We take on the hard integration problems, communicate transparently, and stay accountable until the outcome is right.

Support That Protects Your Uptime (and Your Team)

After go-live, we stay close to make sure your integrations remain stable as systems change, volumes grow, and priorities shift. When something breaks at 2am, you want a team that already understands your stack and can move quickly without guesswork.

For guaranteed coverage and clear response expectations, we offer SLA-Based Technical Support. For hands-on engineering help and planned improvements, Dedicated Support Hours gives you direct access to the people who built your integration layer.

If you want fewer incidents, less manual reconciliation, and data your teams can trust, let's map out a plan that fits your business and your constraints. We'll be straight with you about what's possible, what's risky, and how we'll get it done.

Talk To Our Team

Frequently Asked Questions

Still have questions? Contact Us - our team is here to help.

Make Your Systems Agree With Each Other for Once

Design an integration layer that handles legacy quirks, data mismatches, and growth without drama.