Analytics & Business Intelligence

Answers in Minutes.
Not After Three Meetings and a Pivot Table.

Analytics and BI platforms that deliver instant clarity from your data, replacing manual reporting with dashboards that decision-makers actually use - because time spent interpreting data is time not running the business.

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Turn Broken Reporting Into Decision-Ready Insight

When reporting is slow, fragmented, or disputed, the business pays for it every day: hours lost reconciling numbers, missed opportunities, creeping operational risk, and decisions made on gut feel because nobody trusts the dashboard. The longer it drags on, the more expensive it gets - extra headcount to "keep the lights on", duplicated tooling, and a growing gap between what leadership needs and what the data can actually answer.

This is what happens when critical data lives in silos, KPI definitions drift between teams, and dashboards are built for presentations rather than operations. The fix is not another spreadsheet or a quick BI rollout; it is a bespoke analytics layer that integrates with existing systems, standardises the logic, and delivers fast, role-based insight that teams can act on immediately.

Here's what changes when the platform is built to work in the real world:

  • Integrated data sources into a single, governed model that removes conflicting figures
  • Automated pipelines that reduce manual reporting and improve timeliness
  • Decision-ready dashboards designed around the questions teams actually ask
  • Trusted KPI definitions with validation checks to prevent drift over time
  • Role-based access and security that fits regulated and multi-team environments
  • Alerts and monitoring so issues surface early, not after the end-of-month report is published

If the numbers are slowing decisions down or sparking debates, it is time to replace uncertainty with a platform that makes the next action obvious. Schedule a Consultation to map the fastest route to reliable, usable insight.

Platforms & Technologies We Work With

Non-exhaustive - depends on requirements.

  • Dashboards & BI

    Grafana, Metabase, Apache Superset

  • Data Warehousing & Storage

    PostgreSQL, MySQL, SQL Server, Oracle, SAP IQ

  • Data Engineering & ELT/ETL

    dbt, Dagster, Kafka

Use Cases for Faster Decisions From Trusted Metrics

These use cases focus on reducing reporting effort, improving confidence in metrics, and speeding up decisions in real operational environments.

Executive KPI Visibility
Deliver a single view of performance with consistent definitions and drill-downs that stand up to scrutiny.

Operational Dashboards for Live Teams
Surface near real-time metrics for frontline decision-making, including thresholds, trends, and exception views.

Multi-System Performance Reporting
Combine data from CRM, ERP, finance, support, and product platforms into one governed reporting layer.

Forecasting & Capacity Planning
Predict demand, workload, or resource needs using trend modelling and scenario planning tied to operational reality.

Data Quality Monitoring
Detect breaks, drift, and anomalies early with validation rules and alerts that protect trust in the numbers.

Regulated or Sensitive Reporting
Implement role-based access, audit trails, and controlled exposure of sensitive metrics and datasets.

Self-Serve Analytics Enablement
Reduce dependency on ad-hoc requests by giving teams safe exploration paths within defined rules and ownership.

What Your Teams Get From the Platform

Our analytics and BI platforms are designed to be dependable, scalable, and easy to use - so teams spend time making decisions, not wrestling with reporting.

Industry-Fit Analytics That Drives Action

Analytics delivers the most impact when dashboards and models reflect real operational pressures, customer behaviour, and regulatory realities. We design solutions that fit your industry and your workflows - so insights lead to action.

Telecoms

Improve network visibility, customer experience, and capacity planning using real-time monitoring and demand forecasting.

Healthcare

Strengthen operational efficiency and care outcomes through integrated reporting, compliant access controls, and predictive insight.

E-Commerce

Track funnel performance, customer behaviour, and inventory health to improve conversion and forecasting accuracy.

Logistics

Increase delivery reliability and cost control with route, fleet, and warehouse analytics that improve visibility, utilisation, and on-time performance.

Manufacturing

Monitor operational KPIs, quality trends, and maintenance signals to reduce downtime and improve throughput.

Retail

Identify purchasing trends, optimise stock, and improve retention with clear performance tracking across channels.

From Discovery to Adoption: How We Deliver

We don't deliver generic dashboards. Every analytics platform is built around your decision-making needs, data realities, and internal capabilities - so it's usable, trusted, and supportable.

  • 1

    Define Outcomes and Success Metrics

    We align on the decisions you need to make, the KPIs that matter, and how success will be measured. This turns BI into an outcomes-led roadmap instead of a collection of charts.

  • 2

    Design the Data and Dashboard Blueprint

    We design the data model, integration approach, and dashboard structure - selecting tools that fit your environment while avoiding unnecessary complexity.

  • 3

    Build, Validate, and Launch

    We connect sources, implement transformations, and deliver dashboards, reports, and alerting with validation steps to ensure the numbers are trusted.

  • 4

    Enable Teams and Operate With Confidence

    We provide documentation, training, and handover. Ongoing support is available through SLA-Based Technical Support and Dedicated Support Hours, depending on how much operational help you need.

Why Choose Onyxsis?

Proven Outcomes, Not Promises

Sustained measurable change tracked in day-to-day operations.

View Case Study

In our Contact Centre Operations Hub case study, we delivered sustained, measurable change rather than a one-off delivery. Over 12 months, results included a 42% increase in first-call resolution and an 11% improvement in NPS.

42% increase
first-call resolution
11% improvement
in NPS over 12 months

Those gains were tracked in day-to-day operations, not only in retrospective reporting. The platform made performance visible and actionable, giving leaders the confidence to keep optimising with real evidence.

A Partner That Takes Ownership (And Keeps You in Control)

We take on the hard problems with you, communicate clearly, and make the trade-offs visible so you can decide with confidence. Expect straight answers, thoughtful options, and a team that treats your business with genuine care.

Open-Source Mindset, Bespoke Thinking

Open source is part of who we are, and we bring that curiosity and creativity into every engagement. You get a team that thinks beyond templates, tailoring the approach to your team, your constraints, and your goals.

Support That Doesn't Disappear After Launch

After go-live, we stay close to keep momentum high, adoption strong, and outcomes moving in the right direction as your business changes. You will have responsive help, clear guidance, and a team that is happy to get into the detail when it matters.

For structured, accountable cover, we offer SLA-Based Technical Support for incident response and resolution. If you prefer planned improvements and ongoing optimisation, our Dedicated Support Hours give you a flexible, priority-backed way to keep improving.

If you are ready for analytics that your teams trust and leaders can act on, we would love to earn your confidence. Bring us the messy reality, and we will help you turn it into clear decisions and measurable progress.

Talk to Our Team

Frequently Asked Questions

Still have questions? Contact Us - our team is here to help.

Get Answers in Minutes, Not Meetings

Unify your data, trust the numbers, and make faster calls without convening half the company.