AI Business Process Automation
Automate the Work That's Costing You Time, Money, and Patience.
Reliable AI-driven workflows that integrate cleanly into your existing environment, reduce operational drag, and keep delivering even when priorities shift (as they always do).
Reduce Manual Work Now
Stop the Hidden Operational Leaks Draining Time and Margins
Inbox approvals, spreadsheet glue, and inconsistent inputs (emails, PDFs, forms, tickets) are often the first sign that something is broken: work gets stuck, exceptions multiply, and small inaccuracies quietly become expensive problems. The longer this runs, the more it costs in delays, rework, compliance exposure, and customer frustration - while teams spend their days firefighting instead of moving cases forward.
The fix is not another generic tool or a unreliable "happy path" bot. What's needed is bespoke automation that fits the way operations actually run, integrates cleanly with the systems already in place, and keeps control where it belongs - with clear rules, visibility, and human oversight for the hard edge cases. The sooner the friction is removed, the faster throughput, quality, and confidence return.
Here's what reliable AI process automation can deliver:
- Bring order to messy intake across emails, documents, chats, forms, and tickets
- Extract, validate, and enrich data so downstream teams can trust it
- Route and prioritise work with clear rules, visibility, and ownership
- Handle the edge cases with human-in-control exception flows, not unreliable "happy path" bots
If operational drag is already showing up in backlogs, errors, or slower turnaround, it's time to tighten the workflow and put automation to work where it will pay back fastest. Reduce Manual Work Now
Platforms & Technologies We Work With
Non-exhaustive - depends on requirements.
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LLMs (Open & Hosted)
Llama, Mistral, Qwen, OpenAI / Azure OpenAI, Anthropic, Google Gemini, AWS Bedrock
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Model Serving & Inference
vLLM, Hugging Face Transformers, Ollama
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Knowledge Retrieval (RAG)
pgvector (Postgres), Qdrant, Weaviate, OpenSearch
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Automation Channels
WhatsApp Business Platform (Meta), Twilio (Messaging/Voice), Amazon Connect
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Speech
Whisper, AWS Transcribe / Polly, Google Cloud Speech
Use Cases for Faster Resolution and Lower Operational Risk
Each use case is designed to reduce cost, risk, and operational drag in live, high-volume environments.
The Operational Gains You Can Expect
Our AI automation strengthens operational performance by improving speed, accuracy, and control - while keeping humans in charge of exceptions and oversight.
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Reduced Manual Work
Automate repetitive steps so teams can focus on higher-value decisions. -
Higher Accuracy
Validation and error detection improve data integrity and outcomes. -
Faster Turnaround
Remove bottlenecks with routing, prioritisation, and automation of handoffs. -
Scalable by Design
Handle higher volumes without increasing headcount at the same rate. -
Better Resource Allocation
Real-time visibility helps balance workload and capacity. -
Stronger Governance & Control
Clear rules, audit trails, and approvals ensure processes stay compliant and predictable..
Industry-Specific Automation Built for Real Operational Constraints
AI automation is most effective when aligned to how each industry runs - service pressures, regulatory constraints, and customer expectations. We design solutions that reduce friction, strengthen accuracy, and improve throughput.
Telecoms
Automate service workflows, ticket triage, and network operations tasks to speed up response and improve reliability.
E-Commerce
Streamline order processing, inventory updates, customer queries, and returns for faster fulfilment and better personalisation.
Healthcare
Improve scheduling, patient data handling, and compliance workflows so teams can focus more on care delivery.
Logistics
Enhance routing, tracking, and warehouse operations to cut delays and reduce operational cost.
Manufacturing
Optimise production workflows, quality checks, and logistics coordination to reduce waste and improve consistency.
Retail
Automatically predict product demand using real sales data to drive replenishment and inventory decisions.
From Discovery to Delivery: Our Implementation Approach
We don't drop tools into your environment and leave. Each automation programme is built around your systems, your teams, and your operational realities - so it's adopted quickly, governed safely, and delivers measurable results.
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Process Discovery & Opportunity Mapping
We map workflows, identify friction points, quantify impact, and prioritise high-ROI use cases. Together we define success metrics (time saved, error reduction, throughput, cost) and align stakeholders early.
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Solution Architecture & Delivery Plan
We design the automation architecture, integration approach, governance model, and rollout plan - aligned to your security, compliance, and operating model. This includes exception handling, human-in-the-loop controls, monitoring, and reporting.
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Build, Integrate & Validate
We develop and test automations, connect them to your systems, and validate performance against KPIs. Deployments are phased to minimise disruption and ensure teams can adapt safely.
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Launch, Enablement & Operational Handover
We provide documentation, training, and operational guidance so your teams can run and extend the solution confidently. Support continues through SLA-Based Technical Support and Dedicated Support Hours.
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Optimisation & Continuous Improvement
Post-launch, we refine workflows using real usage signals - reducing exceptions, improving model performance, and expanding automation coverage as priorities evolve.
Why Choose Onyxsis?
Proven Results in Live Client Operations
Real outcomes in live operations, not sandbox demos.
Our On-Site Job Automation Suite shows what happens when automation is built around real-world constraints, not idealised workflows. We helped a leading UK IT services provider modernise the on-site job journey and achieved a 36% reduction in manual effort for closure notes.
The same programme also delivered 46% faster invoice processing, driven by automated data import and document generation. These outcomes were achieved with real users, real deadlines, and the kind of edge cases that typically break off-the-shelf approaches.
Open Source Is in Our DNA (So You Stay in Control)
We're passionate about open source and we architect with freedom, auditability, and long-term flexibility in mind. You'll always understand what's been built, why it was chosen, and how to extend it without being boxed in.
Senior People, Straight Answers, No Theatre
You'll work with a senior team that speaks plainly, takes ownership, and doesn't vanish when things get complicated. We value every client, and you'll feel that in the detail, the responsiveness, and the way we tailor decisions to your business priorities.
Support That Protects Momentum
After go-live, we stay close to keep things stable, secure, and improving as your workflows and demands change. You'll have clear routes to help, sensible escalation, and practical guidance so your team is never left guessing.
If you need guaranteed responsiveness and predictable delivery, we offer SLA-Based Technical Support and Dedicated Support Hours. It's a straightforward way to protect continuity, reduce risk, and keep enhancements moving without starting from scratch each time.
If you want a partner who will tackle the hard problems with you, stay transparent, and leave you with genuine control, we should talk. Bring your messiest workflow, your tightest constraint, or your highest-risk bottleneck - we'll help you turn it into a measurable win.
Find the Automation Wins Hiding in Plain Sight
Identify high-ROI processes your teams are quietly suffering through every day.
